Support
Write to us and a person answers.
General support. hello@arcanevoid.com
We aim to reply within two business days.
By product
| Product | Support |
|---|---|
| My Sun Log | hello@arcanevoid.com |
| Backgammon | backgammon@arcanevoid.com |
What to include
The product name, your device and operating system version, and what happened. If something looked wrong on screen, a screenshot saves both of us a round trip.
Purchases and refunds
Purchases are sold and billed by the platform store, not by us. Refunds are handled by the store that took the payment: Google Play or the Apple App Store, through your account with them. If a purchase did not unlock what it should have, write to us and we will sort it out.
Privacy requests
See the privacy policy for what each product stores and how to remove it. Questions go to hello@arcanevoid.com.